Returns and Refund Policy

How do I cancel an item purchased on AQUILA?

• Cancellation in Case of Damage: In case you received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at aquila.jpr@gmail.com
• Return & refund should be reported within 24 hours, and a solution will be provided. If in the opinion of AQUILA, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Aquila, to address the issue.
• Cancellation in case of a wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately within 24 hours & All the return and refund should be reported to support.
• For more details, please get in touch with us on our customer care number or write to us at aquila.jpr@gmail.com
• Products purchased at a discount or during sale cannot be cancelled.

Return & Refund:

If you are eligible for any refund, the same shall be given to you as per the following guidelines:

• All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
• Post receiving the products back to the warehouse, a refund shall be credited within 5-7 days to original payment method.
• Refund will be initiated via NEFT, cash or by the way payment was originally made.
• In case the product can be replaced and still you would like to get a refund instead of a replacement, 25% of product value would be deducted.
• If return and refund is approved, you’ll be automatically credited on your original payment method within 5-7 business days.

Warranties:

• The product comes with a 1-year warranty which covers manufacturing defects, and inherent termite and borer issues.
• This limited warranty does not apply to:
  • Small cuts, scratches or damage during the cleaning process
  • Damage caused by the incorrect installation of a product
  • Cracks during the random displacement
  • The product kept in contact to direct sunlight and water, resulting in the decaying of wood
• With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
• As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is no warranty.
• There is no warranty on upholstery/ coverings/ cushion covers.

Damages and Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item within 48 hours you have, and once the return is accepted, make a separate purchase for the new item a s a exchange and delivered within 5-7 days.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.